I got my X60 loaner tablet (same model) on Saturday. Two days earlier, I recieved a call from Tim and from another Lenovo member and they worked it out so that I could get a loaner incase my new tablet x60 wouldn't ship on time.
After seeing and using this machine, I am so glad I purchased one. It's slick and ultra portable (I'll post some pictures later). The X60 is a LOT more responsive than any other tablet I have used and the screen is brighter also.
And as I checked my email this morning, I found that my new tablet X60 will arrive tommorow! I will be leaving tommorow night, so I will defiently have it for my trip!! YES! Thanks to Tim Supples, Jim McDonald, and Steven Mclane of Lenovo for all working together to help me get my tablet on time and getting a loaner out just incase! They kept in contact via telephone and personally took care of my order (try getting that somehwere else...).
SP
Tuesday, May 8, 2007
Thursday, May 3, 2007
A new update!
Got a call from Tim from Lenovo today, and he took care of my order. Since my laptop will take a while to build (regular 2 weeks), and I will be out of town, they will send me a loaner until I get mine and then I can send it back...that's really good---atleast I will have a computer with me now--plus they even went the extra mile to get me the same model I will be recieving.
What other company would give you this kind of service and attention? -- sounds like they really care about their customers -- I am glad I went with a Lenovo -- the people there naturally seem to care for their clients.
Thanks!
Lenovo
P.S regarding my previous post, they dont post any charges on your CC until the item has shipped, and "In Process" in your order status means that it is being built.
What other company would give you this kind of service and attention? -- sounds like they really care about their customers -- I am glad I went with a Lenovo -- the people there naturally seem to care for their clients.
Thanks!
Lenovo
P.S regarding my previous post, they dont post any charges on your CC until the item has shipped, and "In Process" in your order status means that it is being built.
Tuesday, May 1, 2007
An Update
-My credit card still has not been charged! (I purchased this LAST WEEK!).
-Haven't heard from Tim.
-Lenovo said they are looking into my order (I called them and explained the situation)
-Told me to wait a day or two before I cancel my order
-Nothing has updated on my order status page.
What's going on??
-Haven't heard from Tim.
-Lenovo said they are looking into my order (I called them and explained the situation)
-Told me to wait a day or two before I cancel my order
-Nothing has updated on my order status page.
What's going on??
Friday, April 27, 2007
Wow -- someone at Lenovo emailed me.
Before I went to bed, I thought I would check my email, and I was surprised to find a message from a Lenovo employee, Timothy Supples. Here is what the message contained:
Hello,
I saw your post on our blog and wanted to see what I could do to help. If you can send me your order and customer number, I can look into your post and hopefully see what the cause for the delay is. Thanks for bearing with us!
Tim Supples
Online Marketing Manager, Lenovo
Pretty cool, eh?
That's great customer service in my opinion. From my experience with other large companies, you really don't get that kind of attention.
This is my first time doing business with Lenovo.
I explained to him my situation and gave him the information he needed.
Well, good night.
Hello,
I saw your post on our blog and wanted to see what I could do to help. If you can send me your order and customer number, I can look into your post and hopefully see what the cause for the delay is. Thanks for bearing with us!
Tim Supples
Online Marketing Manager, Lenovo
Pretty cool, eh?
That's great customer service in my opinion. From my experience with other large companies, you really don't get that kind of attention.
This is my first time doing business with Lenovo.
I explained to him my situation and gave him the information he needed.
Well, good night.
Thursday, April 26, 2007
Uh oh! Shipping date too late for me?
I just checked my order status and realized that it will not ship until Tuesday 05/08/07. I ordered it on 4/24/2007. This is not good as I am leaving my home on Wednesday May 9, 2007 to a metting in Florida! I won't be back for atleast a week, so how would they deliever it to my home?
I definetly need a tablet PC before I leave as I need to take it with me!
Not sure what I should do. I contacted Lenovo by email early this morning, but have not heard from that yet. My friends suggest I cancel the order for the X60 and go to Best Buy and purchase the Gateway Tablet because it has what I need. Plus it is about $400 cheaper, has the same features, a CD/DVD drive (Which I do not care too much about though), and its only a little bit heavier, BUT it has a 16:9 aspect ratio. I really liked the X60 though.
Not sure what I should do.
I definetly need a tablet PC before I leave as I need to take it with me!
Not sure what I should do. I contacted Lenovo by email early this morning, but have not heard from that yet. My friends suggest I cancel the order for the X60 and go to Best Buy and purchase the Gateway Tablet because it has what I need. Plus it is about $400 cheaper, has the same features, a CD/DVD drive (Which I do not care too much about though), and its only a little bit heavier, BUT it has a 16:9 aspect ratio. I really liked the X60 though.
Not sure what I should do.
My confrimation email...yeah!
Moved Post:
The first time I hit "Submit Order, " I got "This Page Cannot be Displayed." Got scared for a few seconds, wondering if I would be charged twice. But then after a few minutes I realized I recieved no confirmation email, so I was assuming it did not get through, so I tried again---and success!
Can't wait...!
The first time I hit "Submit Order, " I got "This Page Cannot be Displayed." Got scared for a few seconds, wondering if I would be charged twice. But then after a few minutes I realized I recieved no confirmation email, so I was assuming it did not get through, so I tried again---and success!
Just got my confitmation email from Lenovo:
Thank you for your purchase from Lenovo. Your order has been received and isbeing processed. Please visit our online order status tool to view the latestinformation on the status of your order: URL
We have included your complete order information below. If you have any questionsabout your order please call Lenovo Sales toll free at (866)428-4465or e-mail websales@ca.lenovo.com.
Please include your Customer Number and Order Number in any communicationsto help us serve you more quickly.
Thank you for purchasing from Lenovo.
We appreciate your business.
Lenovo Saleshttp://www.lenovo.com
NOTE: Please do not reply to this message; it comes from a notification-only address that cannot accept replies.
================================================================================
Order InformationOrder date and time: 2C23MR 04/24/07
Can't wait...!
Notice of future purchasers.
Moved Post:
A tip on future X60 purchasers:
What I found out right before I purchased the unit is that NOT ALL MODELS have the touchscreen feature. Make sure you read through all 5 of the different x60 Tablet models.
A tip on future X60 purchasers:
What I found out right before I purchased the unit is that NOT ALL MODELS have the touchscreen feature. Make sure you read through all 5 of the different x60 Tablet models.
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